# Terms of Service Source: https://gridtier.com/terms/ > Terms of Service for GridTier. This agreement is between GridTier ("we", "us", "our") and the business named on your account ("you", "your"). It governs every service we provide to you, and your use of the client dashboard. By paying for a plan, using our software, and website, you agree to the terms below. Your acceptance is recorded with the date, time, IP address and device you accepted from, and a copy of this exact text is kept with that record. ## 1. What we provide We provide the marketing services included in the plan you purchased, which may include some or all of: Google Business Profile setup and optimization, website design, build and hosting, content creation, local rank tracking, review management, and ongoing monthly optimization. The specific deliverables for your plan are shown on your dashboard. We do not and cannot guarantee rankings, traffic, leads, calls, reviews or revenue. Search engines and advertising platforms are run by third parties whose algorithms, policies and results change without notice and are outside our control. We commit to doing the work; we cannot commit to what Google does with it. ## 2. Term, billing and renewal - Plans are billed in advance on a recurring basis (monthly or annually, as purchased) to the payment method on file with our payment processor. - Your plan renews automatically at the end of each billing period until you cancel it. - Add-ons and one-time services are billed when ordered. - We may change plan pricing with at least 30 days' notice; continuing past the notice period is acceptance of the new price. - A failed payment may result in services and dashboard access being paused until payment is made. ## 3. Refund policy All payments are final. Because our work begins immediately and much of it (setup, content, design, optimization) cannot be undone or returned, we do not offer refunds, credits or prorated amounts for any reason, including a partial billing period, unused services, results that fall short of your expectations (rankings, traffic and leads are not guaranteed, see section 1), or a cancellation made after a renewal has been charged. ## 4. Cancellation is self-service - You are responsible for canceling your own subscription. Cancellation is available at any time from the subscription section of your dashboard, and also through the payment portal linked there. - A cancellation takes effect at the end of the current billing period. Services continue, and you keep access, until then. No further charges are made after that date. - Canceling on or after a renewal date does not reverse that renewal's charge (see section 3). - You will need to cancel your subscription through your client dashboard. A message to us by email, phone, text or social media saying that you wish to cancel does not by itself cancel a subscription. If you contact us that way, we will reply with the steps; the cancellation takes effect only once it has been completed in the dashboard. ## 5. Your website after cancellation - Websites we build are hosted by us as part of your plan. When your plan ends, hosting ends. - It is your responsibility to download a copy of your website before your final billing period ends. Your dashboard includes a one-click export of your complete site. We are not obligated to provide the site, its files or its content after your plan has ended, and we may delete it 30 days after that date. - Your domain name remains yours if you registered it. If we connected it on your behalf, you may point it elsewhere at any time. We do not migrate sites to other hosts or platforms. - We are not responsible for changes in search rankings, traffic or leads that follow a cancellation or the removal of a site. ## 6. Google Business Profile - You grant us manager-level access to your Google Business Profile so we can do the work. You remain the owner of the profile. - You are responsible for the accuracy of the business information you give us and for your business's compliance with Google's guidelines. We will not create profiles, categories, service areas or content that we believe violate those guidelines. - Google may suspend, restrict or remove a profile at its sole discretion. A suspension is not a failure of our services and does not entitle you to a refund. We will help with reinstatement requests as part of an active plan, but the outcome is Google's decision. - On cancellation we may remove our own access, but we are not obliged to. It is your responsibility to remove our access from your profile after cancellation if you want it removed. We do not transfer, delete or alter the profile's ownership. ## 7. Content, approvals and ownership - Content we create for you may be produced with the assistance of AI tools and is reviewed by our team before publication. - Editorial control. Every page we write is built to rank. The words, headings, structure and internal links on a page are chosen for search engines and AI search, not as general copywriting, and we keep editorial control of that content. We do not make line-by-line copy revisions, and we do not publish page text written or rewritten by you or on your behalf, because a page produced that way will not perform. - Factual corrections. You may request one round of corrections per page for anything on it that is factually incorrect: your business name, contact details, hours, service areas, the services you do or do not offer, prices, licenses, credentials and similar. Please send them through your dashboard within 7 days of the page being made available to you. We make those corrections at no charge. Further rounds, and changes that are matters of preference rather than fact, are at our discretion and may be quoted separately. - Design changes. Design and layout are chosen for performance and conversion. We avoid minor design revisions unless they serve a specific purpose, and we make changes to design at our discretion. We still care that your website looks professional and represents your business well. - You own the final content published on your website and profile once it has been paid for. We may keep copies for our records and may show your site as an example of our work unless you ask us in writing not to. - You grant us a license to use your business name, logo, photos and other materials you provide, solely to perform the services. You confirm you have the right to let us use them, and you are responsible for any claim that they infringe someone else's rights. - We may decline to publish material that is unlawful, misleading, defamatory or against a platform's policies. ## 8. Launch and publishing - Search results are cumulative: a website starts earning rankings only once it is live, and a site published at the end of a billing month has had no chance to produce results in that month. For that reason we work to a launch schedule. - Our goal is to have your website live within 7 days of your sign-up. To meet it we need, in those first days, the access and materials listed in section 11: in particular nameserver or DNS access to your domain (or your go-ahead for us to register one), and your photos. - Before launch we will notify you through your client dashboard that your development website is ready for review. Dashboard notifications are delivered to the email address on your account, so check your spam or junk folder for any notification from us. That review is your window for the factual corrections described in section 7. - If we do not hear back from you within 3 business days of that notification, you authorize us to publish the website to the domain you have granted us access to, and to make later pages and updates live on the same basis. You may still send factual corrections after launch and we will make them on the live site. - Where we are waiting on you, for domain, Google Business Profile or other account access, permissions, business information, approvals or photos, we are not responsible for the delay, for a missed launch date, or for results that arrive later as a consequence. Such delays do not pause or extend a billing period and do not entitle you to a refund or credit (see section 3). ## 9. Website inquiries and spam filtering - Contact forms on your website deliver each inquiry to the email address on your account, and a list of your inquiries is kept on your client dashboard. - Your website filters spam. We use bot detection, honeypot fields, rate limits and content checks to keep automated and junk submissions out of your inbox. A submission that looks automated, is sent repeatedly, or is a test entry (placeholder names, made-up phone numbers, the word "test") may be blocked silently, and a blocked submission will not appear on your dashboard or reach your email. If you want to confirm a form works, use realistic details or ask us to run a test for you. - Filtering is automated and not perfect: an occasional genuine inquiry may be held and an occasional junk one may get through. We are not responsible for a missed or delayed inquiry, or for how you respond to inquiries. - Inquiries are your customer data. We store them to show them to you and to notify you; we do not sell them or share them with anyone else. - Email delivery depends on your email provider. Keep the address on your account current and check your spam folder if you are expecting an inquiry. ## 10. Support requests and response times - The only valid way to make a support request is through your client dashboard. Open a ticket there for every request, question, correction or change. A call, text, email, direct message or comment on social media, whatever the channel, is not a support request, does not start our response time, and may simply be answered with a reminder to use the dashboard. This is so that every request is on the record, reaches the right person, and can be tracked to completion. - Our support target is a response within one business day (Monday to Friday, excluding public holidays) to tickets made through your dashboard. A response is an acknowledgement and a plan; it is not a promise that every request is completed within that time. - Requests outside the scope of your plan may be quoted separately. ## 11. What we need from you - Accurate business information, and timely answers to our questions. - Access to the accounts and assets the work requires (Google Business Profile, domain registrar, existing website, brand assets). - Prompt review and approval of content and designs when asked. Where an approval is not given within 7 days we may proceed so that your plan's deliverables are not delayed. - A valid payment method kept current. - Photos. Real photos of your work, your team and your premises make the biggest difference to a local profile and website. We need them new (not already on your Google Business Profile), high quality, and horizontal (landscape) for the website — either a batch up front or a steady supply as the work continues. Where you do not provide suitable photos for a website page, a Google Business Profile post or the profile's photo gallery, we will use AI-generated images or licensed stock photos so the work is not held up. You can replace them with your own photos at any time. ## 12. Chargebacks and payment disputes - Please contact us before disputing any charge. Almost every billing question can be resolved in a day. - You agree that filing a chargeback or payment dispute for services that were delivered, or for a renewal you did not cancel in accordance with section 4, is a breach of this agreement. - If a dispute is filed we may immediately suspend all services and dashboard access, take down any website we host, and remove our access from connected accounts until the matter is resolved. We may provide this agreement, your acceptance record and our record of the work delivered to the card issuer or payment processor. ## 13. Limitation of liability To the fullest extent permitted by law: - Our total liability to you for anything arising from this agreement or the services is limited to the fees you paid us in the three months before the claim arose. - We are not liable for lost profits, lost revenue, lost leads, lost data, loss of business, or any indirect, incidental, special or consequential loss, even if we were told it was possible. - We are not liable for the acts, omissions, outages, policy changes or decisions of third-party platforms and providers (including Google, Meta, hosting, DNS and payment providers). - Nothing here limits liability that cannot be limited by law. ## 14. Dispute resolution - Talk to us first. If you have a complaint, open a ticket on your client dashboard and we will try to resolve it within 30 days. Most issues are settled in a conversation. - Public statements. You are free to review us honestly. You agree not to publish statements about us, our team or our work that are false, misleading or defamatory, and we ask that you raise any complaint with us through your dashboard before taking it public. We may respond to a public review or post with factual information about the engagement. - If we cannot resolve it, any dispute will be decided by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, in Clark County, Nevada, rather than in court. Either of us may instead bring an individual claim in the small claims court of Clark County, Nevada, if it qualifies there. Arbitration proceedings and their outcome are confidential. - You and we each waive any right to a jury trial and to bring or join a class or representative action. Claims may be brought only on an individual basis. - Nothing in this section stops either of us from seeking an injunction in court to protect intellectual property or confidential information. ## 15. Confidentiality and data - We keep your business information confidential and use it only to deliver the services. - You consent to us accessing the accounts and data you connect to your dashboard (for example, Google Business Profile, analytics and search data) for that purpose. - We may use anonymized, aggregated results (for example, "a cleaning company in Las Vegas increased calls by 40%") in our own marketing, without identifying you unless you agree. ## 16. Accounts, tracking and third-party costs - Accounts we create or connect for you — Google Business Profile, Google Analytics, Search Console, hosting, domain registration, advertising accounts — are yours. We hold access to do the work. When the engagement ends we may remove our own access, but we are not obliged to, and we do not tidy up your accounts afterwards: removing us from your accounts after cancellation is your responsibility, and we are not responsible for access left in place because you did not. - Third-party costs are not included in your plan unless your plan says so: domain registration and renewal, advertising spend, premium stock media, paid directory listings, and similar charges are billed to you or paid by you directly. - Advertising spend (Google, Meta or otherwise) is charged by the platform to your own payment method. We manage campaigns; we do not fund them, and platform charges are never refundable by us. ## 17. Reviews and compliance - We help you ask your customers for reviews in ways the platforms allow. We never write, buy or post fake reviews, and we will not ask for or accept payment to do so. - You are responsible for how you solicit reviews from your customers and for complying with the review platforms' rules and consumer-protection law when you do. - Your website and profile describe your business, its licenses, its offers and its prices. You are responsible for the accuracy and legality of that information, including claims, pricing, licensing and any industry-specific disclosures. Content we draft is based on what you tell us. - We build to modern standards, but we do not warrant that any website meets a specific accessibility standard (such as WCAG) or a specific law (such as the ADA) unless your plan expressly includes an accessibility audit. ## 18. Indemnity You agree to defend, indemnify and hold harmless GridTier, its owners, staff and contractors from any claim, loss, fine or expense (including reasonable legal fees) arising from: the materials or information you give us; your business's products, services or conduct; your breach of this agreement; or your violation of any law or third-party right. ## 19. Working with our team - Your relationship is with GridTier, not with any individual on our team. For 12 months after this agreement ends you agree not to hire, or contract directly with, any employee or contractor of ours who worked on your account, without our written consent. - We may use subcontractors and third-party tools to deliver the services. We remain responsible for the work. - Communications: by giving us your email address and phone number you agree that we may contact you about your account by email, text message and phone. You can opt out of marketing messages at any time; account and billing notices continue while you are a client. ## 20. Suspension and termination by us We may suspend or end services immediately, without refund, if you fail to pay, dispute a valid charge, use the services for anything unlawful or deceptive, abuse our staff, or breach this agreement. We may also end this agreement for any reason with 30 days' notice, in which case any pre-paid, undelivered period will be refunded. ## 21. Changes to this agreement We may update this agreement from time to time. When we do, you will be asked to review and accept the new version on your dashboard. Continued payment for, and use of, the services after that is acceptance of the updated terms. ## 22. Electronic records and signatures You agree to receive this agreement, your invoices, notices, dashboard notifications and any changes electronically, through the dashboard and at the email address on your account. A notification is treated as received when we send it to that address, so keep the address current and check your spam or junk folder. You also agree that clicking "I agree" is your electronic signature with the same effect as a handwritten one, and that using this website, the client dashboard or any of our services is likewise your acceptance of this agreement. A record of your acceptance — the date, time, network address and device — is kept with the text you accepted. You may request a copy at any time. ## 23. General - This is the entire agreement between us about the services and replaces any earlier discussion, proposal or marketing material. - If any part of it is found unenforceable, the rest still applies. - Neither of us is liable for delay caused by events outside our reasonable control. - You may not assign this agreement without our consent. We may assign it to a successor of our business. - If we do not enforce a term on one occasion, we may still enforce it later. - This agreement is governed by the laws of the State of Nevada. Disputes are resolved as set out in section 14. Where that section allows a matter to be brought in court (a small claims case, an injunction, or a claim to enforce an arbitration award), it will be brought in the state or federal courts located in Clark County, Nevada, and both of us consent to their jurisdiction. ## 24. Website Use and Conduct In sections 24 to 29, "Service" means this website and the services offered through it, "Company" means GridTier, and "Terms" means this agreement. **24.1 Lawful Use:** You agree not to use the Service for any unlawful purpose or in any way that may violate these Terms or applicable laws. **24.2 User Interactions:** You are responsible for your interactions with other users of the Service. ## 25. Intellectual Property **25.1 Ownership:** The content provided through the Service, including text, graphics, images, trademarks, logos, and software, is owned by or licensed to the Company and is protected by intellectual property laws. **25.2 Permitted Use:** You may not reproduce, distribute, modify, create derivative works of, publicly display, or commercially exploit any content from the Service without our prior written consent. ## 26. SMS Messaging GridTier sends occasional SMS messages to opted-in users for informational and service purposes. These messages include account updates, service alerts, and support-related communications. Consent is obtained through customer-initiated sign-ups that clearly disclose messaging intent and opt-out instructions. We occasionally send marketing messages regarding special offers, discounts, and service updates. Message frequency varies. Message & data rates may apply. Text HELP for assistance. The customer can reply STOP to unsubscribe at any time. **26.1 Opting Out:** You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. **26.2 Rejoining:** To rejoin, sign up as you did initially, and we will resume sending SMS messages to you. If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to (702) 289-4314. **26.3 Delivery:** Carriers are not liable for delayed or undelivered messages. **26.4 Rates:** As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider. ## 27. Privacy **27.1 Privacy Policy:** Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and disclose your information. For privacy-related inquiries, please refer to our privacy policy. ## 28. Disclaimer of Warranties The Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. ## 29. Contact Us If you have any questions about these Terms, please contact us at (702) 289-4314. ## Acceptance By clicking "I agree", or by using this website, the client dashboard or any of our services, you confirm that you are authorized to bind the business named on your account, that you have read this agreement in full, and that you accept it.